Return & Refund policy

Returns and Refunds Policy – Decurl

At Decurl, we want you to feel confident in every purchase. If you’re not satisfied with your order, we offer returns and exchanges within clear, fair guidelines to ensure a smooth experience.

Eligibility for Returns
We accept returns for both defective and non-defective products within 30 days of delivery. Returned items must be unopened, unused, and in their original packaging with all original components included.

Eligibility for Exchanges
We accept exchanges for eligible items within 30 days of delivery. If you received the wrong item or a damaged product, please reach out and we’ll arrange an exchange as quickly as possible.

Accepted Return Methods
Returns are accepted by mail only. At this time, we do not offer in-store or drop-off location returns.

Condition of Returned Products
We only accept returns and exchanges for products that are new, unused, and sealed. Opened or used products cannot be returned or exchanged.

Return Shipping Responsibility
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

No Restocking Fee
We do not charge restocking fees for returned items.

Refund Processing Time
Once we receive and inspect your return, we will notify you of your refund status. Approved refunds will be issued within 7 business days to your original payment method.

Items Not Eligible for Return
We do not accept returns for the following:

• Products marked as final sale

• Used or opened items

• Products returned without original packaging

How to Start a Return
To request a return or exchange, contact our support team at support@decurl.com. Include your order number and reason for the return. We’ll guide you through the next steps.

Policy Coverage & Currency
This policy applies to orders shipped within the United States. All refunds and transactions are processed in USD.

Questions or Concerns?
If you need help with your shipment, tracking, or have any concerns, please contact us at

Email: support@decurl.com

Phone: +1 929-933-2513

Address: 14 Concord St Floral Park, New York, NY 11001, United States.

Business Hours: Monday – Friday, 10:00 AM – 06:00 PM (GMT-05:00) Eastern Standard Time (New York) 
We typically respond within 24–48 hours.